Privacy Policy

Privacy Policy
Effective Date: 05/28/2025

At Air-On Heating & Cooling, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information, especially when communicating with you via phone, text, and email.

1. Information We Collect

We may collect and store the following information when you interact with our business:

Name
Phone number
Email address
Service address
Details about your service needs

2. How We Use Your Information

We use your information to:

Schedule, confirm, and provide services
Send appointment reminders, service updates, and follow-ups
Share promotional offers or announcements via text or email (only if you opt in)
Respond to service inquiries and support requests

3. Text Messaging Policy

By providing your phone number to Air-On Heating & Cooling, you agree to receive SMS messages related to:

Appointment confirmations and reminders
Service updates and technician arrival alerts
Post-service follow-ups
Promotional messages (only if you’ve opted in)

Message and data rates may apply. You can opt out at any time by replying “STOP” to any message. You may also contact us to be removed from our text list.

We do not share your phone number with third parties for marketing purposes.

4. Email Communication

By providing your email address, you consent to receive emails from us, which may include:

Service confirmations and invoices
Customer support communication
Occasional updates or promotional offers (only if opted in)

You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us directly.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is securely stored and accessible only by authorized team members.

6. Third-Party Services

We may use trusted third-party providers (such as scheduling or email platforms) to help operate our business. These partners are contractually required to protect your information and use it only for service-related purposes.

7. Your Rights and Choices

You have the right to:

Opt out of receiving texts or emails
Request access to the personal data we store
Request correction or deletion of your information

To make any of these requests, please contact us:

Air-On Heating & Cooling
Huntington Beach, CA

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.